Website Terms & Conditions

1. Who we are

These Terms & Conditions (the “Terms”) govern the use of the website mindlink.digital (the Website) and the online services made available through it, including the “Book a Meeting” scheduling functionality (collectively, the Services).
The Services are provided by Mindlink Sp. z o.o., with its registered office at Adama Mickiewicza 37 / 58, 01-625 Warszawa, Polska, email: hello@mindlink.digital (Mindlink, we, us).

By accessing or using the Website or Services, you agree to be bound by these Terms. If you do not agree, do not use the Website or Services.

2. Legal nature of these Terms

These Terms constitute the regulations for the provision of services by electronic means within the meaning of applicable Polish law. A contract for the provision of Services is concluded at the moment you begin using the Services (e.g., submit a booking) and is performed on the terms set out herein.

3. Key definitions

• User / you – any person who visits the Website or uses the Services.

• Meeting – a consultation, call or other session scheduled via the booking tool on the Website.

• Consumer – a natural person acting for purposes which are outside their trade, business, craft or profession.

4. Scope of Services

4.1. The Website allows you to browse information about our business and to schedule Meetings with us.
4.2. Unless expressly stated otherwise on the Website, Meetings are remote (e.g., video or phone).
4.3. We may use a trusted third‑party scheduling provider (e.g., a calendar/booking widget) to deliver the booking functionality. See Section 12 and our Privacy Policy for details.

5. Using the booking tool

5.1. Booking process. To book a Meeting, choose an available time slot, provide the requested information (e.g., name, email, and any notes), and submit the form. You will receive a confirmation to the email address provided.
5.2. Accuracy. You must provide accurate and current information and keep your inbox able to receive confirmations and reminders.
5.3. Rescheduling and cancellations (free meetings). You may reschedule or cancel a Meeting up to 24 hours before the start time using the link in your confirmation or by emailing hello@mindlink.digital. If you cancel later than 24 hours or fail to attend, the Meeting may be marked as a no‑show.
5.4. Rescheduling and cancellations (paid meetings, if offered). Unless stated otherwise at checkout: (a) you may reschedule up to 24 hours before the start time; (b) cancellations made at least 24 hours in advance are refunded in full; (c) later cancellations and no‑shows are non‑refundable.
5.5. Availability. Available time slots are shown in your local time zone (based on your browser settings) or as otherwise indicated by the tool. We do not guarantee that particular time slots will remain available.

6. Prices and payments (only if paid meetings are offered)

6.1. Any prices, taxes and payment methods will be shown clearly before you complete a booking.
6.2. Payments are processed by an external payment processor. The contract of sale/payment processing is subject to that provider’s terms. Keep your payment details secure and up to date.

7. Consumer information and right of withdrawal (EU/EEA)

7.1. If you are a Consumer and purchase a paid Meeting online, you generally have a 14‑day right to withdraw from the contract without giving any reason.
7.2. Exceptions. If the Meeting is scheduled to take place within the withdrawal period and is fully performed with your prior express consent and acknowledgement that you will lose the withdrawal right once the service is performed, you will not have the right to withdraw after the Meeting has been held.
7.3. To exercise the withdrawal right (when applicable), email hello@mindlink.digital with a clear statement. We will confirm receipt and process any due refund without undue delay.

8. Acceptable use

You agree not to: (a) use the Services in a way that violates law or third‑party rights; (b) submit unlawful, harmful, or infringing content; (c) attempt to disrupt or overload the Website; (d) use automated means to access the Services except for standard browser features.

9. Intellectual property

All content on the Website (text, graphics, logos, layouts and underlying software) is owned by or licensed to Mindlink and protected by law. You may use it only as necessary to access the Services for their intended purpose. Any other use requires our prior written consent.

10. Warranty disclaimer

To the fullest extent permitted by law, the Services are provided “as is” and “as available.” We do not warrant that the Website will be error‑free or uninterrupted. This does not affect statutory rights that cannot be excluded or limited.

11. Liability

11.1. Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
11.2. To the extent permitted by law, we are not liable for: (a) indirect, incidental or consequential losses; (b) loss of profits, revenues, data or goodwill; (c) failures caused by factors beyond our reasonable control (force majeure).
11.3. For paid Meetings, and only to the extent permitted by law, our aggregate liability is limited to the total amount paid by you for the Meeting giving rise to the claim.

12. Third‑party services

We may integrate third‑party tools (e.g., scheduling, videoconferencing or payment processing). Those services are provided under their own terms and privacy practices. We are not responsible for their content or availability. See our Privacy Policy for information on processors and data transfers.

13. Privacy and cookies

Your personal data is processed in accordance with our Privacy Policy available on the Website. Our use of cookies and similar technologies is described in our Cookie Policy. Please review those documents for details, including your rights and choices.

14. Complaints and contact

14.1. We aim to resolve issues promptly. You can submit questions, complaints or requests to hello@mindlink.digital.
14.2. If you are a Consumer in the EU, you may also use the European Commission’s ODR platform to seek out‑of‑court dispute resolution: https://ec.europa.eu/consumers/odr

15. Suspension and termination

We may suspend or terminate access to the Services if you materially breach these Terms, if required by law, or for security reasons. You may stop using the Services at any time; for paid Meetings, see Sections 5–7.

16. Changes to the Services and to these Terms

We may update the Services and these Terms from time to time (for example, to reflect changes in law or functionality). The latest version will be posted on the Website with the effective date. Material changes will apply prospectively.

17. Governing law and jurisdiction

17.1. These Terms are governed by the laws of Poland and applicable EU law.
17.2. Courts with jurisdiction are determined by mandatory law. If you are a Consumer, you may bring claims in the courts of your place of residence in the EU.

Contact details:
Mindlink Sp. z o.o.
Adama Mickiewicza 37 / 58, 01-625 Warszawa, Polska
Email: hello@mindlink.digital